TRANSCRIPT: REALTIME CAPTIONING OF L.A. COUNTY COMMISSIONER
JANET NEAL'S DISABILITY-BASED RADIO SHOW
THE DISABILITY NETWORK ON KTYM AM 1460 LOS ANGELES, WWW.KTYM.COM
CAPTIONED BY TOTAL RECALL, WWW.YOURCAPTIONER.COM
**PLEASE SEE THE BOTTOM OF THIS TRANSCRIPT FOR ADDITIONAL INFO**
1/18/12
JANET: GOOD MORNING. TODAY IS JANUARY THE 18TH AND YOU ARE LISTENING TO
THE DISABILITY NETWORK, SPONSORED BY THE LOS ANGELES COUNTY COMMISSION ON
DISABILITIES. AND OUR CAPTIONING DONE BY TOTAL RECALL. AND I'M GOING TO
GIVE OUT THE LOG ON FOR THOSE OF YOU ARE GOING TO BE SIGNING FOR THE
CAPTIONING TODAY AS SOON AS I FIND IT. IT IS
HTTP://WWW.STREAMTEXT.NET/TEXT.ASPX?EVENT=JANETSPLANET. ASK SANDY IS NOT
WITH US TODAY. SHE HAD TO HELP SOMEONE WITH CAPTIONING. SHE'S TRANSLATING
INTO A FOREIGN LANGUAGE CAPTIONING WHICH I THINK IS A VERY INTERESTING
THING. I WOULD LIKE TO DEDICATE TODAY'S SHOW TO DR. KING. WE HAD OUR
WONDERFUL KINGDOM DAY PARADE ON THE WEEKEND, AND ABC DID A VERY GOOD JOB OF
SHOWING THE PARADE. I'M GOING TO TALK ABOUT THAT MORE IF WE HAVE SOME MORE
TIME AT THE END. I HAVE SOME GUESTS I'D LIKE TO HAVE YOU INTRODUCE.
GUEST: LOUIS BURNS. I'M CUSTOMER SERVICE FOR ACCESS SERVICES.
GUEST: I'M STEVEN WRENN FROM THE ACCESS SERVICES. I'M THE SENIOR
MOBILITY MANAGER.
JANET: YOU MUST HAVE A LOT TO DO.
GUEST: THEY KEEP ME BUSY.
JANET: I THINK THAT THE FIRST THING I'M GOING TO DO IS READ THE AGENDA FOR
THE COMMISSION ON DISABILITIES AND THEIR PHONE NUMBER IS 213 974 1053. 213
974 1053, IF YOU WANT TO GET MORE INFORMATION, IF YOU WANT TO BE ON THE
MAILING LIST. ITEM 1, ADMINISTRATIVE MATTERS APPROVAL OF MINUTES. DECEMBER
21ST. 2, APPROVAL OF LETTER TO THE BOARD OF SUPERVISORS REGARDING
COMMISSION CONCERNS WITH ACCESS SERVICES. 3, APPROVAL OF BERNARD SIEGEL/
BILL TAINTER SCHOLARSHIP. 4, PRESENTATION BY ANDI KRUSOE AND DEBBIE SANDS
OF GUIDE DOGS OF AMERICA. 5, PRESIDENT'S REPORT AS SUBMITTED FOR THE MONTH
OF DECEMBER. 6, MONTHLY REPORT BY ANGELA DAVIS, SENIOR DEPUTY, DISABILITY
CIVIL RIGHTS OF L.A. COUNTY CHIEF EXECUTIVE OFFICE. AND 7, MONTHLY REPORT
BY LOUIS BURNS OF ACCESS SERVICES. WHO IS THAT?
GUEST: WOW.
JANET: 8, REPORT BY CHIP HAZEN, AND GIOVANNA GOGREVE, AND GIOVANNA HAS BEEN
MOVED TO BE WITH METRO FROM ACCESS SERVICES, AND 9, REPORT BY KURT HAGEN.
MISCELLANEOUS, 10, ANNOUNCEMENTS BY COMMISSIONERS. 11, MATTERS NOT POSTED
TO BE DISCUSSED AT A FUTURE MEETINGS. 12 IS PUBLIC COMMENT. 13 IS
ADJOURNMENT. SO WE GOT THAT.
ONE OF THE THINGS THAT IS NOT REALLY OUTLINED IN THE MINUTES FROM THE
LAST MONTH MEETING IS THE SUBJECT THAT I KEEP BRINGING UP ABOUT THE RAIL
PLANS FOR CRENSHAW. WE'LL GET INTO THAT LATER ON. RIGHT NOW I WANT TO ALSO
MENTION A TV SHOW CALLED OFF THEIR ROCKERS. PLEASE WRITE THAT DOWN. OFF
THEIR ROCKERS. IT'S HOSTED BY BETTY WHITE. BETTY WHITE HAD A BIRTHDAY
PARTY AND IT WAS TELEVISED AND AFTER THE BIRTHDAY PARTY WAS A SHOW CALLED
OFF THEIR ROCKER. ONE OF THE FEATURED PLAYERS IS RETHA GRAY SIMON. RETHA
GRAY IS MY ABC, AND I'M VERY PROUD OF RETHA FOR BEING ON THE SHOW. IT'S
ABOUT SENIOR CITIZENS PRANKING YOUNG PEOPLE. AND THEY HAD THE FIRST SCENE
WHICH I THOUGHT WAS FUNNY WAS A LADY WAS STANDING IN A MALL, AND AN OLDER
GENTLEMAN WALKED UP TO HER IN A TRACK SUIT AND HE HANDED HER A CAMERA AND
SAID I'M GOING TO GO BY, AND I WANT YOU TO TAKE A PICTURE. SHE SAYS OKAY.
AND SHE'S STANDING THERE WITH THE CAMERA. ALL OF A SUDDEN HE GOES OUT OF
FRAME AND HE TOOK OFF HIS TRACK SUIT AND HE RAN BY. TAKE MY PICTURE, AND IT
WAS THE LADY'S FACE. SO IT GOES BACK TO THE OLD CANDID CAMERA THING. IT'S
FUN. IT'S NOT HURTING SOMEONE'S FEELINGS, JUST MEAN FLAVORED HUMOR, AND
STUFF LIKE THAT AND MR. GERVAIS AND DON RICKLES TYPE OF STUFF. I THINK IT'S
FUN TO SEE PEOPLE THAT
GUEST: IT'S GOOD TO SEE BETTY WHITE BACK ON.
JANET: I THINK YOU SHOULD CALL UP AND ASK WHEN THE SHOW IS GOING TO BE ON.
IT'S REALLY FUNNY. I DON'T THINK ANYBODY THINKS OF SENIORS HAVING THAT KIND
OF HUMOR. THEY HAD TWO GENTLEMEN, AND A LADY SITTING ON A BRICK WALL, AND
THERE WAS JUST THE THREE OF THEM. THE LADY WAS IN THE MIDDLE. THEY DIDN'T
HAVE ANY COMMUNICATION. ONE OF THE GENTLEMEN STOOD UP, AND STARTED DOING
THE WAVE, AND SHE LOOKED AROUND, AND THEN THE OTHER GENTLEMAN STOOD UP AND
DID THE WAVE. HE DID IT, AND SHE DID IT. SO THEY KEPT IT GOING.
GUEST: I REMEMBER SEEING BETTY WHITE IN LAKE PLACID. AND SHE PLAYED IT
VERY WELL.
JANET: WITHOUT PICKING ON SOMEBODY OR MAKING THEM FEEL BAD ABOUT SOMETHING
THEY CAN'T FIX. IT'S WHAT I CALL CLEAN FUN. IT'S NOT DON RICKLES. I DON'T
LIKE DON RICKLES' SENSE OF HUMOR. HE MAY BE A GOOD GUY. I DON'T LIKE HIS
SENSE OF COMEDY.
GUEST: I CAN TELL YOU A BRIEF STORY ABOUT DON RICKLES. I WAS IN LAS VEGAS
WITH MY FRIEND WHO WAS FROM COLUMBIA. THEY SAT US RIGHT AT THE FRONT. AND
THE MAITRE D, HE SAT US THERE AND HE JUMPED ON US IMMEDIATELY. WHEN SHE
INTRODUCED HERSELF FROM BEING COLUMBIA, THE ENTIRE ORCHESTRA STOOD UP. AND
I DID A DANCE ROUTINE WITH DON RICKLES ON STAGE. I PLAYED IN SO WELL.
ACTUALLY HE GRABBED ME, AND WE WERE DOING THIS DANCE SKIT HERE, AND I
REACHED FOR HIS WALLET. IT WAS LIKE IT WAS SET UP. I WAS PLAYING IN WITH
IT.
JANET: THAT IS THE WAY YOU HAVE TO DEAL WITH THAT. THAT'S EXACTLY THE WAY.
I'M PROUD OF YOU DOING FOR THAT.
GUEST: I HAD SO MUCH FUN. HE GAVE US A BOTTLE OF CHAMPAGNE. IT WAS REALLY
AWESOME.
JANET: I WANT TO MOVE ON TO SOME COMMUNITY THINGS. I WANT TO TALK ABOUT
THE PHASE 2 OF THE BALDWIN HILLS AND CRENSHAW MALL. THEY'VE STARTED TEARING
IT DOWN. THANK YOU. IT'S ABOUT TIME. I HAD A LENGTHY DISCUSSION WITH A
COUPLE OF DEPUTIES IN THE SECOND DISTRICT OFFICE. AND A COUPLE OF WEEKS
LATER IT'S STARTING TO COME DOWN. IT'S NOT A HAZARD LOOKING ANYMORE. I'M
GLAD TO SEE THAT.
GUEST: IT'S DUE.
JANET: LONG OVERDUE. I REMEMBER WHEN I WAS A STUDENT OVER AT AUDIBON, AND
THERE WAS A ICE CREAM PARLOR. IT WAS VERY BUSY.
GUEST: IT WAS A BIG AREA BACK THEN.
JANET: IT WAS VERY NICE. I'M HOPING IT COMES BACK. I'M HOPING WITH THE
DEMISE OF CRA THEY'LL PUT SOMETHING IN THERE WITH DISABILITY. YOU HAVE
CHINA TOWN. YOU HAVE LITTLE TOKYO. YOU HAVE ALL THESE PLACES FOR EVERYBODY
ELSE, ALL OTHER CULTURES EXCEPT THOSE OF US WITH DISABILITIES. TOM BRADLEY
PUT US ON THE MAP IN LOS ANGELES. HE STARTED THE DISABILITY MOVEMENT RIGHT
HERE WHICH IS IN LINE WITH BLACK HISTORY MONTH WHICH I'LL BE TALKING ABOUT
NEXT MONTH.
GUEST: THERE'S A MUSEUM.
JANET: I'VE HEARD THAT THERE'S AN AFRICAN AMERICAN WAX MUSEUM. IT WILL BE
INTERESTING WHO'S GOING TO BE IN THERE. IF THEY DO NOT PUT A FIREFIGHTER IN
THERE THEY'RE GOING TO HEAR FROM ME ABOUT HE POLICE OFFICERS AND
FIREFIGHTERS WHO WORKED FOR THE CITY OF LOS ANGELES. I THINK HE WHOEVER
HE WAS, SWORN, THE FIRST ONE, THEY NEED TO DO THAT. AT ONE POINT POLICE AND
FIRE WERE INTERCHANGEABLE. YOU COULD SWITCH BACK AND FORTH. WHOEVER THAT
GUY IS THEY NEED TO PUT HIM IN THERE.
GUEST: CONTINUED GROWTH OF LOS ANGELES.
JANET: ALSO IN THE MALL THE THE CLINIC, I MENTIONED BEFORE THAT HAD BEEN
PUSHED OUT OF THAT CENTER, AND THEY'RE OVER ON 39TH AND WESTERN, AND I WANT
TO SAY TO THOSE WORKING ON BRINGING THE CLINIC UP AN ACCEPTABLE LEVEL OF
CARE I THINK YOU'RE DOING A GOOD JOB. I WENT OVER THERE LAST WEEK, AND BY
THE WAY MY T CELL COUNT IS UP AGAIN. AND YEAH, AND IT WAS REALLY VERY NICE,
AND THE PEOPLE WERE VERY PLEASANT. THE COLORS, I CAN SEE IT'S BEEN PAINTED,
AND I CAN TELL WHO THE SECURITY GUARDS ARE. THEY DON'T MAKE ME NERVOUS. SO
THEY'VE DONE A LOT OF THINGS. I HAVE BEEN MAKING A BIG FUSS. BEFORE WE GET
TO YOUR PRESENTATION TODAY I JUST WANTED TO ONCE AGAIN BRING UP DR. KING AND
I JUST WONDERED IF YOU GUYS HAD ANY THOUGHTS. MY THOUGHTS ARE I DON'T THINK
I WOULD BE HERE DOING WHAT I'M TODAY. I DON'T THINK I WOULD BE A
COMMISSIONER FOR THE COUNTY OF LOS ANGELES OR COMMISSIONER OF LOS ANGELES
WITHOUT TOM BRADLEY. I THINK MARTIN LUTHER KING ASSISTED IN THE CLIMATE TO
ELECT TOM BRADLEY THE ONLY MAYOR THAT WE HAVE HAD THAT CARED ABOUT THE CITY
OF LOS ANGELES. EVERYBODY THAT HAS BEEN IN OFFICE SINCE TOM BRADLEY I THINK
DID IT FOR SOME OTHER REASON.
GUEST: YES. HE PLAYED A MAJOR ROLE IN THAT, TOM BRADLEY, AND MYSELF, I
WOULDN'T BE HERE IF IT WEREN'T FOR DR. KING, AND THE THING ABOUT IT IS WHAT
HE CREATED CONTINUES. IT CONTINUES EVERY DAY, EVERY MINUTE OF THE DAY,
EVERY MONTH OF THE YEAR, EVERY YEAR. IT'S A LOT OF THINGS WE DON'T SEE. WE
HEAR ABOUT IT LATER. WHAT HE HAS DONE AND STARTED. IT'S GOING TO CONTINUE
TO GROW FOR A LONG TIME.
JANET: IT'S SO MANY OPPORTUNITIES WE HAVE BEEN ABLE TO TAKE ADVANTAGE OF.
I MENTIONED THE POLICE DEPARTMENT, AND FIRE DEPARTMENT AND THOSE WERE TWO
BIG BIG DEALS. TOM BRADLEY WAS THE SECOND BLACK POLICE OFFICER. HE WAS A
VERY IMPOSING FIGURE IN THAT UNIFORM. BUT MY BEST FRIEND'S FATHER WAS THE
FIRST BLACK POLICE OFFICER THAT I SAW AND MY DAD WAS THE FIRST BLACK
FIREFIGHTER THAT I EVER SAW.
GUEST: LET'S TALK ABOUT ADA.
JANET: I DON'T THINK THIS IS JUST MY OPINION IT WAS ABOUT INCLUSION.
IT WAS ABOUT ALL OF US. THOSE THAT DON'T FEEL THAT THEY BELONG OR THAT THEY
FIT OR ANYTHING LIKE THAT. BEING INCLUDED OR THE OPPORTUNITY PRESENTING
ITSELF FOR YOU TO PARTICIPATE. I WAS LISTENING TO SOMEONE THAT WAS TALKING
ABOUT THEIR EXPERIENCE AT A LUNCH COUNTER, AND NOT BEING SERVED, AND WHEN
THEY ASKED WHAT WERE YOU GOING TO DO WERE YOU GOING TO CAUSE TROUBLE. NO,
WE WERE GOING TO SIT HERE UNTIL WE WERE SERVED. THAT'S THE THING. IT'S NOT
ABOUT TURNING THE TABLES OVER OR GETTING ANGRY, AND SWEARING AT THE MANAGER,
AND BEING RUDE TO THE FOOD SERVERS OR WHATEVER. IT'S I'M JUST GOING TO SIT
I'VE DONE THAT IN SOLVANG, CALIFORNIA.
GUEST: IF YOU LOOK BACK AT SOME OF HIS MARCHES YOU'LL SEE OTHER
NATIONALITIES INCLUDED IN THOSE MARCHES. IT WAS NOT JUST FOR BLACK PEOPLE.
IT WAS FOR EVERYBODY.
GUEST: MY DAD WORKED FOR THE SMITHSONIAN INSTITUTE IN D.C.. HE WAS ONE OF
THE FIRST BLACK POLICE OFFICERS IN THAT AREA. HE DEALT WITH THE PARADES. I
NEVER SAW RACE BECAUSE HE VIEWED EVERYBODY AS BEING EQUAL. HE RAISED ME
THAT WAY. WHEN I CAME OUT HERE TO CALIFORNIA I VIEWED THE SAME THING. I
LIKE CALIFORNIA OR L.A. BECAUSE IT WAS A MELTING POT. IT WASN'T A MINORITY
TYPE IT WAS JUST ONE CULTURE.
JANET: THAT'S WHAT I LIKE ABOUT LOS ANGELES. IT'S ABOUT PLACE YOU CAN
POINT TO ON THE PLANET THERE'S A LITTLE GROUP OF THEM SOMEWHERE HERE IN LOS
ANGELES.
GUEST: EXACTLY.
JANET: I LIKE TO GO TO THOSE PLACES. ONE OF MY FAVORITE THINGS IS GOING TO
CHINA TOWN. AND GO TO LITTLE TOKYO. I ENJOY SPENDING TIME WITH PEOPLE
WHO'RE NOT LIKE ME. I FIND MYSELF IN A POSITION BEING THE ONLY RAISIN IN
THE COOKIE OFTEN. AND SOMETIMES THEY'VE NEVER SEEN OR HAD A CONVERSATION
WITH ANOTHER MINORITY BEFORE. AND SO I FEEL LIKE I'M REPRESENTING AS A
TRIPLE MINORITY, AS A BLACK, DISABLED FEMALE WITH A HIDDEN DISABILITY IT
PUTS ME IN SITUATIONS SOMETIMES WHERE I CAN SPREAD THE JOY.
GUEST: DEFINITELY.
JANET: SHINE THE LIGHT. BRING EVERYBODY UP TO SPEED, AND ONE OF THE THINGS
THAT I DO WHEN I GO TO MULTICULTURAL MIXERS, AND THINGS LIKE THAT. I'M
INTRODUCED IN THE FRONT OF THE ROOM. I GO SIT IN THE BACK, AND THE REASON I
DO THAT IS BECAUSE THAT'S WHERE THE DISFRANCHISED PEOPLE SIT. I'M GOING TO
TELL THE PEOPLE IN THE FRONT.
GUEST: THAT'S WHERE YOU GET ALL YOUR INFORMATION FROM.
JANET: YES. I JUST GO TO THE BACK OF THE ROOM, AND SIT THERE. I DON'T
THINK THEM I'M A COMMISSIONER. AND I SIT ON THE FLOOR INDIAN STYLE. I HAVE
EHLERS DANLOS SYNDROME. SO THAT'S WHAT I DO. OR I'LL GET UP, AND WALK TO
THE OTHER SIDE. THAT'S WHAT I HAVE TO DO TO GET THAT HIP BACK IN THERE. SO
IT'S ACCOMODATING MY DISABILITY BUT I LEARN SO MUCH.
GUEST: I'M GOING TO TELL YOUR LISTENERS NO MATTER WHERE YOU GO, STORE,
MARKET, WHEREVER IT IS, WHERE THERE'S PEOPLE YOU COMMUNICATE WITH THEM.
WHETHER YOU KNOW THEM OR NOT. YOU'LL STOP THEM, AND TALK TO THEM. THAT'S
WHERE SHE GETS A LOT OF INFORMATION FROM.
JANET: SOMEBODY TOLD ME PEOPLE WALK UP TO ME, AND TELL ME THINGS THAT
THEY HAVEN'T SAID TO ANYONE ELSE WHICH I FIND INTERESTING. I DID FOR DR.
KING'S MEMORY THEY WERE ASKING PEOPLE TO REACH OUT, AND HELP SOMEBODY ELSE.
I ENDED UP HELPING SOMEBODY THAT WAS GOING INTO SURGERY. HER MOM HAD FALLEN
THREE WEEKS AGO, AND BROKEN HER SHOULDER. SO I'M TRYING TO DO THAT. BUT I
WAS THE FIRST PERSON SHE TOLD SOME REALLY PERSONAL THINGS ABOUT HER OWN LIFE
THAT I WAS ABLE TO RECALL AND ASSIST HER IN THIS SITUATION. I GUESS IT
COMES BACK FROM ME TEACHING NURSERY SCHOOL.
GUEST: IT HAS TO.
JANET: THE ONES WITH THE HORNS. BUT ANYWAY I WANT TO GET TO YOU GENTLEMEN.
I APPRECIATE YOU COMING IN TODAY AND SO I KNOW YOU HAVE SOME THINGS YOU
WOULD LIKE TO SHARE WITH US. SO WHAT DO YOU HAVE ON YOUR PLATE FOR TODAY.
GUEST: BASICALLY A LOT OF YOUR LISTENERS KNOW ABOUT ACCESS SERVICES. ONE
OF THE THINGS WE KEEP IN MIND IS SAFETY. WE LIKE TO BE ON TIME FOR MOST OF
OUR TRIPS. WE HAVE A VERY GOOD RATE ON TIME PERFORMANCE. WE WANT THEM TO
GET AT A BETTER PERCENTAGE. THAT'S THE DIRECTION WE'RE HEADED. BUT I
BROUGHT ALONG STEVE BECAUSE WE WANT TO TALK ABOUT OPTIONS. IT'S ONE OF THE
THINGS, SOME OF OUR CUSTOMERS WE HAVE OPTIONS FOR YOU. IT'S NOT ALWAYS THE
BEST THING FOR YOU TO USE ACCESS SERVICES. THERE ARE OTHER ALTERNATIVES
THAT MAY GET YOU TO YOUR DESTINATION.
JANET: THAT'S A VERY GOOD POINT.
GUEST: THAT MAY PICK YOU UP FASTER, AND GIVE YOU MORE OPTIONS WHILE YOU'RE
USING THE TRANSIT IN LOS ANGELES COUNTY. IT'S CALLED OUR MOBILITY
MANAGEMENT PROGRAM AND FREE FARE. STEVE.
GUEST: THANK YOU, JANET, FOR HAVING US TODAY. THIS IS MY FIRST TIME ON THE
RADIO.
JANET: LET'S NOT MAKE IT YOUR LAST.
GUEST: I'M THE SENIOR MOBILITY MANAGEMENT COUNSELOR WITH ACCESS SERVICES.
WHAT I DO IS SUPPLY ALTERNATIVE OPTIONS FOR RIDERS, AND FOR PERSONS WHO'RE
FOUND NOT ELIGIBLE FOR ACCESS SERVICES. SO I TRY TO ASSIST THEM IN ANY WAY
TO FIND SOME KIND OF TRANSPORTATION OPTION AS WELL AS JUST A REFERRAL FOR
ANYTHING DEALING WITH HEALTH AND HUMAN SERVICES AS WELL. AND BASICALLY IT'S
JUST TO SHOW THEM AT ACCESS SERVICES WE DIDN'T FORGET ABOUT THEM. THEY
MIGHT NOT GET ELIGIBILITY. BUT WE TRY TO STILL CONNECT THEM. WE KNOW THEY
HAVE TO GO TO WORK. THEY HAVE PERSONAL LEISURE ACTIVITIES THEY WANT TO DO.
WE TRY TO RESEARCH AN INDIVIDUAL'S NEEDS, WHERE THEY NEED TO GO TO SEE IF WE
CAN GET THEM THERE SAFELY.
JANET: I LOVE THIS. I WASN'T AWARE OF THIS.
GUEST: WHAT I DO WE REFER TO THINGS AS NON EMERGENCY MEDICAL SERVICES THAT
CAN GET A PERSON TO THEIR DOCTOR'S APPOINTMENTS. CITY RIDE, WHICH WE WERE
DISCUSSING, THAT'S ANOTHER SERVICE WE REFER TO. WE HELP ASSIST WITH THE TAP
CARD WHICH IS FOR SENIORS, COLLEGE, DISABLED AS WELL AS K 12. WE REFER TO
THE SENIORS CENTERS WITH THE DEPARTMENT OF AGING. WE TRY TO LET A PERSON
KNOW THERE ARE OPTIONS OUT THERE FOR THEM, THAT IF THEY DON'T RECEIVE ACCESS
ELIGIBILITY THERE ARE A LOT OF OTHER SERVICES THAT CAN TRANSPORT THEM, AND
TRANSPORTING PEOPLE WE END UP DOING REFERRALS JUST FOR INFORMATION FOR
PERSONS WHO MIGHT NOT KNOW THERE'S OTHER NUMBERS THEY CAN CALL. THERE'S 511
FOR TRANSIT INFORMATION. THERE'S 211 FOR ROUTE AND SCHEDULING SO THERE'S A
LOT OF DIFFERENT RESOURCES FOR PEOPLE WITH DISABILITIES. AND WE DON'T JUST
DEAL WITH PEOPLE WITH DISABILITIES. ANYBODY CAN CALL OUR NUMBER OUR
MOBILITY MANAGEMENT, AND THAT NUMBER IS 213 270 6066. WE'LL REFER THEM TO
OTHER SERVICES AND AGAIN THE NUMBER IS 213 270 6066.
GUEST: I'D LIKE TO ADD STEVE REALLY MEANS IT WHEN HE SAYS WE SERVICE OTHER
AREAS OF TRANSPORTATION. I KNOW ONE PARTICULAR ISSUE WHERE THEY ADDRESSED
SOMEONE I KEEP KIDDING ABOUT THIS. THERE WAS SOMEONE IN THE OFFICE THAT
NEEDED THEIR WHEELCHAIR FIXED AND THAT'S REALLY OUT OF OUR TERRITORY BUT
THERE'S NOTHING SAYING ABOUT GOING OUTSIDE THE BOX WHEN YOU CAN. THAT
DEPARTMENT DOES A LOT OF THAT. EVEN IF YOU THINK IT'S NOT TRANSPORTATION
RELATED, DON'T HESITATE TO GIVE US A CALL.
JANET: I'VE HEARD OF THIS BEFORE. HARLEY RUBENSTEIN HE'D GO DOWN THE
STREET, AND MISS THE CURB CUT, AND GO OFF THE SIDEWALK, AND THEN DAMAGE HIS
WHEELCHAIR. HE'S SITTING THERE, AND PEOPLE WOULD GENERALLY HELP HIM GET UP,
AND NOW HE HAS A BROKEN WHEELCHAIR, AND HE HAS NO WAY TO GET IT FIXED. I'M
GLAD TO HEAR ABOUT THIS PROGRAM.
GUEST: WE DID A LOT OF RESEARCH, AND BASICALLY IT WAS FROM INDIVIDUALS
CALLING IN, AND WHAT WE DO WE WOULD RESEARCH THEM, AND GIVE THEM A CALL
BACK, AND FOR SOME REASON DEALING WITH THE AGENCY, AND DEALING WITH PEOPLE
THAT WAS THE BIGGEST COMPLAINT OR NOT NECESSARILY THE COMPLAINT BUT THE
BIGGEST CONCERN WAS THAT PEOPLE DON'T CALL ME BACK. I DON'T GET A RETURN
CALL. THEY'RE SURPRISED JUST ME CALLING BACK, AND HAVING A LITTLE EXTRA
TIME TO TALK ABOUT WHATEVER ISSUES THEY MIGHT HAVE.
JANET: I THINK THIS IS TERRIFIC BECAUSE TRANSPORTATION IS SUCH A BIG THING.
WHEN I WAS WITH THE CITY ONE OF THE THINGS I WANTED TO MAKE SURE IS PEOPLE
CAN GO FROM ONE END OF THE CITY TO THE OTHER END OF THE CITY. UNFORTUNATELY
CITY RIDE STOPS AT 4:00, AND IT DOESN'T START UNTIL A CERTAIN TIME IN THE
MORNING. THEY WORKED IT OUT WITH TAXI COUPONS AND SOMETHING LIKE THAT. AND
IS THERE ANY INTERPHASE WITH TAXI COUPONS, AND TRANSPORTATION?
GUEST: WE DEAL WITH OUR FREE FARE PROGRAM. IF YOU RECEIVE ACCESS
SERVICES ELIGIBILITY YOU'RE ALLOWED TO RIDE THE BUSES OR TRAINS AND/OR THE
LIGHT RAIL WITH THE TAP CARD. WE SERVICE PRETTY MUCH COVER ALL OF LOS
ANGELES SYSTEMS WITH THE FREE FARE PROGRAM.
JANET: THE REASON I ASKED THAT QUESTION I KNOW FOR MYSELF I CAN'T STEP UP
TO GET ON THE BUS. AND THEY BROUGHT IT WAS CHIP HAZEN AND I FORGOT THE
OTHER PERSON'S NAME, THEY BROUGHT ONE OF THE KNEELING BUSES AND I TRIED TO
DO THAT, AND I JUST THOUGHT I WOULD ASK THAT QUESTION. I KNOW I'M NOT THE
ONLY PERSON THAT HAS TROUBLE STEPPING UP. BUT THAT STEP IS
GUEST: I KNOW I RIDE THE METRO LINK. IF YOU HAVE AN ISSUE WITH STEPPING UP
THEY HAVE A SPECIAL RAMP, THEY'LL PUSH UP TO THE TRAIN SO YOU CAN ACCESS THE
TRAIN.
JANET: I DON'T HAVE A WHEELCHAIR. SOMETIMES I'M NOT SAYING THIS IS TRUE
WITH THE SERVICES THAT YOU'RE TALKING ABOUT. BUT SOMETIMES WHEN THEY DON'T
SEE A WHEELCHAIR OR THEY DON'T SEE CRUTCHES OR THINGS LIKE THAT AND THEY SEE
PEOPLE LIKE ME, AND THEY THINK I'M MAKING IT ALL UP. I WANT TO MAKE SURE
THAT THE INFORMATION THAT GOES TO THE PEOPLE THAT ARE PROVIDING THIS SERVICE
LETS THEM KNOW THAT EVERYBODY DOESN'T HAVE A WHEELCHAIR THAT MIGHT NEED TO
USE THAT.
GUEST: I DO KNOW THAT METRO DOES ALLOW FOR CUSTOMERS TO USE THE KNEELING
FEATURE OR THE LIFT EVEN IF THEY'RE NOT IN A WHEELCHAIR. IF THEY HAVE A
PROBLEM BOARDING THE BUS THEY WILL USE THAT DEVICE.
JANET: SUPPOSED TO.
GUEST: YOU JUST NEED TO REQUEST.
JANET: I GOT A BUNCH OF PEOPLE THAT SCREAM AT ME IF I DON'T ASK THESE
QUESTIONS.
GUEST: I THINK THEY DO. I'LL TRY TO LOOK INTO THAT WHEN I GET BACK TO THE
OFFICE.
JANET: WE GET A LOT OF GRIEF WITH THE PLACARD, AND YOU DON'T LOOK DISABLED
TO ME. WHAT I'VE LEARNED TO SAY IS THANK YOU. I'M SO HAPPY I DON'T LOOK
LIKE HOW I FEEL.
GUEST: IF YOU HAVE A PCA WITH THE ACCESS SERVICES CUSTOMER, PERSONAL CARE
ATTENDANT, THEY TOO CAN RIDE FREE IF THEY'RE WITH THE ACTUAL CUSTOMER THAT
HOLDS THE ACCESS ID CARD. SO THAT'S SOMETHING THAT WE WANT MORE OF OUR
CUSTOMERS TO TAKE ADVANTAGE OF. IT IS AN OPTION, AND SOMETIMES IT WORKS
BETTER FOR THEM.
GUEST: IF YOU HAVE AN ACCESS SERVICES ID CARD OR WENT THROUGH AN ACCESS
SERVICES EVALUATION YOU ARE ELIGIBLE FOR TRAVEL TRAINING. SO WE HAVE A
SERVICE THAT CAN TRAIN YOU ON HOW TO RIDE THE FIXED ROUTE BUS SYSTEMS AS
WELL AS THE BUSES AND TRAINS.
GUEST: BEFORE WE GET OFF THE AIR I WANT TO MAKE SURE EVERYBODY HAS OUR
CUSTOMER SERVICE NUMBERS. PLEASE GIVE US A CALL. WE HAVE SIX LOCATIONS
COMING UP. OUR TELEPHONE NUMBER IS 800 827 0829. OUR CUSTOMER SERVICE
NUMBER IS AVAILABLE FROM 8:00 A.M. TO 5:00 P.M. MONDAY THROUGH FRIDAY. AND
FOR ANY OF OUR CUSTOMERS THAT ARE HAVING REALTIME SITUATIONS WHERE THEY
REQUIRE IMMEDIATE ASSISTANCE YOU WANT TO CALL THAT SAME NUMBER AND PUSH
OPTION 2. NOW WE'RE AVAILABLE 24 HOURS A DAY FOR URGENT ISSUES LIKE THAT.
THAT'S WHERE YOUR VEHICLE DIDN'T SHOW UP.
JANET: HAVEN'T GOTTEN ANY OF THOSE COMPLAINTS LATELY EITHER. 800 827 0829,
OPTION 2. WHEN ARE YOU GOING TO VISIT ME AGAIN?
GUEST: JUST GIVE US AN INVITE.
JANET: I'M CONSTANTLY GETTING QUESTIONS AND COMMENTS ABOUT DIFFERENT THINGS
ABOUT TRANSPORTATION. I DON'T HAVE ALL OF THE ANSWERS BECAUSE I HAVE A CAR.
THERE ARE TIMES I COULD USE THE SERVICE BUT IT'S LIKE THE CAR BREAKS DOWN,
LIKE IF THE CAR DOESN'T START. THERE ISN'T ANY SORT OF STOPGAP FOR THOSE OF
US THAT GENERALLY WE DRIVE. SO I'M JUST LOOKING OUT FOR THE OTHER PEOPLE
THAT NEED TO USE THE PARATRANSIT, AND THERE ARE A LOT OF PEOPLE THAT USE IT.
I WANT TO NOT BE AFRAID TO GO AND APPLY FOR THESE SERVICES.
GUEST: WE THANK COMMISSIONER NEAL BECAUSE YOU'RE GIVING US ANOTHER AVENUE
TO GET THIS INFORMATION OUT THERE.
JANET: I HEAR OUR MUSIC. THANK YOU, GENTLEMEN, FOR COMING. AND I WANTED
TO ASK EVERYBODY GO DO SOMETHING TO HELP SOMEBODY ELSE. I MEANT TO DO THIS
EARLIER, IF YOU WERE LONELY DURING THE HOLIDAYS GO TO ONE OF THESE
CONVALESCENT HOSPITALS WHERE NOBODY COMES TO VISIT. AND SOMEBODY WILL
REALLY APPRECIATE THAT. THANK YOU FOR LISTENING.
[END]
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RADIO.
CALL AND COMMENT LIVE DURING THE SHOW - 310-674-5896 (VOICE OR VIA RELAY)
FAX YOUR COMMENTS LIVE - 310-673-2259
YOU MAY ALSO EMAIL COMMENTS OR QUESTIONS PRIOR TO THE SHOW TO GERRY BORREGO,
CAPTIONED BY TOTAL RECALL, WWW.YOURCAPTIONER.COM
TO GIVE FEEDBACK (PLEASE!) OR REQUEST A TRANSCRIPT, CONTACT SANDY EISENBERG,
WOULD YOUR ORGANIZATION LIKE TO HELP SPONSOR OUR LIVE CAPTIONING? WOULD YOU
LIKE TO BE A GUEST ON THE RADIO SHOW? CONTACT JANET NEAL AT (213) 974-1053
OR WRITE HER AT PO BOX 2813, CULVER CITY, CA 90231-2813.
PLEASE PASS THIS ON TO YOUR FRIENDS AND COLLEAGUES! THANK YOU!
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